Berry Coffee Trading L.L.C.
This policy explains how to contact us if an order is incorrect, arrives damaged or has a product-quality concern. It does not limit any non-waivable consumer rights.
Contact info@berryroasters.com as soon as reasonably possible if your order is incorrect, incomplete, damaged or has a product-quality concern. Include your order number, a description and clear photographs where relevant so the team can review the shipment and product.
We review each report against the order and applicable consumer requirements and will explain the available resolution. Depending on the circumstances, this may include replacement, correction or refund. Nothing in this policy limits rights that cannot lawfully be excluded. For B2B orders, contact us with the order details so we can review the agreed order terms.
Approved payment refunds are sent to the original payment method where possible. The time for funds to appear depends on the payment provider and issuing bank; we do not promise a fixed posting time. Preorder cancellation refunds are governed by the Cancellation Policy.